Shipping Policy

Shipping Information

At RugCity, we strive to provide you with a seamless and efficient shipping experience. Please take note of the following shipping details:

1. Order Processing Time:
- We typically process and ship orders within 48 hours of purchase.

2. Delivery Hours:
- All orders are delivered during regular business hours.

3. Delivery Timeframe:
- While our carriers are dedicated to delivering your orders promptly, they are unable to provide an exact delivery time.
- Please expect your order to arrive within a maximum of 7 days from the date of purchase.

4. Shipping Restrictions:
- Kindly note that we do not offer shipping to PO box addresses.

5. Package Inspection:
- Upon receiving your package, we kindly request that you carefully inspect the contents for any signs of damage.
- In the event that an item appears to have sustained significant damage during transit, we recommend refusing the package.

We appreciate your trust in RugCity for your shopping needs. If you have any further questions or require assistance regarding shipping, please don't hesitate to reach out to our customer support team.