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      We want you to feel confident when buying from RugCity. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 7 days of having received for an exchange or full refund. We will require the item to be unused and in its original packaging for these returns customers to pay for return freight for change of mind and will involve 20% restocking fee.

      We will not refund or replace a product that you have bought and received where, in our opinion, the product has: become of unacceptable quality due to fair wear and tear.