Return Policy

RugCity's Return and Exchange Policy

At RugCity, your satisfaction and confidence in your purchases are of utmost importance to us. If you find yourself reconsidering a purchase you've made with us, we offer you the flexibility to return the item within 30 days of receipt for either an exchange or a full refund. To facilitate a smooth return process, please ensure the item remains unused and is returned in its original packaging.

For returns due to a change of mind, customers are kindly requested to cover the return freight costs. Additionally, a restocking fee of 20% will be applied to these returns. This ensures that we can continue to provide you with exceptional products and services.

Please note that we are unable to offer refunds or replacements for products that, in our professional assessment, have undergone a decline in quality due to reasonable wear and tear.

Your trust in RugCity is valued, and we strive to make your shopping experience enjoyable and hassle-free. If you have any questions or need further assistance regarding our return and exchange policy, please do not hesitate to reach out to our dedicated customer support team.

Thank you for choosing RugCity for your home decor needs.